# Support

Source: /docs/support

Most problems on the deploy path have a fix on the [troubleshooting](/docs/troubleshooting) page. When that does not cover it, here is how to reach us.

## Where to reach us [#where-to-reach-us]

* **Discord** — the fastest channel.
* **Email** — `hello@orbitorca.com`.
* **The in-app assistant** — ask it about your apps, deploys, or anything else from the dashboard.

[Join the Discord](https://discord.gg/PxNHPHDQb)

## What to include [#what-to-include]

Give us enough to reproduce the problem without a back-and-forth:

* **The app ID** — open the app and use **Copy app ID**.
* **What you did and what happened** — the step you were on and the exact message you saw. Quote it.
* **When** — roughly when it happened, so we can find it in the logs.
* **For a failed deploy** — which step it failed at (build, scan, deploy) and the build log if you have it.
* **For a custom domain** — the domain and the DNS record you added.