Support
How to reach us, and what to include so we can help fast.
Most problems on the deploy path have a fix on the troubleshooting page. When that does not cover it, here is how to reach us.
Where to reach us
- Discord — the fastest channel.
- Email —
hello@orbitorca.com. - The in-app assistant — ask it about your apps, deploys, or anything else from the dashboard.
What to include
Give us enough to reproduce the problem without a back-and-forth:
- The app ID — open the app and use Copy app ID.
- What you did and what happened — the step you were on and the exact message you saw. Quote it.
- When — roughly when it happened, so we can find it in the logs.
- For a failed deploy — which step it failed at (build, scan, deploy) and the build log if you have it.
- For a custom domain — the domain and the DNS record you added.